Mark-my-time, LLC, offers a 90-day from purchase (proof of purchase required) guarantee on its products when purchased from an *authorized retailer or our own online store. In the event that a unit fails to work due to a manufacturer defect within 90 days of purchase, follow these instructions:
*authorized retailers can be found on our SHOP NOW page in the drop down menu “Find a Local Store”. Warranty not valid on products purchased from individuals or non authorized resellers on Amazon.com, Ebay.com, or closeout purchases from Borders Books & Music/WaldenBooks.
- View the Troubleshooting Instructions or Video on our website.
- We will respond within 48 hours with further instructions.
- If you choose to use the warranty directly from Mark-My-Time, you will be required to mail the product back to us for service/replacement. We do not cover the cost of postage to send the product back. We do pay the postage to return the repaired or replaced product to you. You will be issued a return authorization code which must appear on the outside of the package sent to us.
- We will send you a repaired or new unit via regular postal mail. No refunds will be issued.