Mark-my-time, LLC, offers a 90-day from purchase (proof of purchase required) guarantee on its products when purchased from an *authorized retailer or our own online store.  In the event that a unit fails to work due to a manufacturer defect within 90 days of purchase, follow these instructions:

  • View the Troubleshooting Instructions or Video on our website.
  • Contact the store where you made the purchase and utilize their return policy OR Email us at support@mark-my-time.com. Describe the problem and any steps you have taken to correct the problem.  Include the color/style of the bookmark and note the name of the store and when the bookmark was purchased.
  • We will respond within 48 hours with further instructions.
*Warranty not valid on products purchased from individuals  or non authorized resellers.